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    Stress About The Dress

    | Taylorsville, UT, USA | Bad Behavior, Family & Kids

    (I’m an overweight woman, who has always struggled with weight due to a non-functioning thyroid. I struggle to find a store that caters to larger brides until I find this one, so I go to see what they have. There’s a large woman (probably about 5’5 and 350-380 pounds) on the stage in the center of the room having a fitting done. I’m browsing the catalogs when I hear an exchange between a daughter and her mother and the manager. The daughter is a thin girl who appears spoiled with how she talks. The daughter is staring at the larger woman on the stage, and leans in to her mother.)

    Daughter: “I can’t believe someone like her is actually getting married!”

    Mother: “I didn’t think whales mated for life!”

    (The bride-to-be has clearly heard the comments, and is looking devastated. She takes a step away from the manager who is doing the fitting, but the manager stops her and walks up to the mother and daughter.)

    Manager: “I can’t believe you think you’re going to get a dress from my store.”

    Daughter: “Well, joke’s on you then, because I’m actually here to pick it up! Besides, I’ve already paid.”

    Manager: “Oh, you’re picking up your order? What’s the name?”

    Mother: “It’s [Name].”

    Manager: “Alright…”

    (The manager goes behind the counter, taps some things on the register, and then hands a receipt.)

    Manager: “I need you to sign this.”

    Mother: “What’s this?”

    (The mother signs anyway.)

    Manager: “That’s you signing that you have accepted a full refund for your purchase. You can find another store to get your dresses at. I just cancelled your order and am refusing you service. Now leave before I call the police.”

    Daughter: “YOU CAN’T DO THIS! MY WEDDING IS IN NEXT WEEK! HOW DARE YOU!”

    (The daughter starts throwing things around.)

    Mother: “We had those dresses custom made! How could you cancel her order! Look at her!”

    Manager: “I cancelled the order because I am not going to let any bride feel like she’s not worthy of marriage just because of her size. Clearly you both feel that you are better than others, and I have no place for clients that are, frankly, a**-holes. I’m calling the police, and since I still have your card information, I’m going to charge you for whatever damages your daughter causes.”

    (The manager picks up the phone. The mother grabs her daughter and they rush out of the door. I ended up buying my dress from them, and it was BEAUTIFUL! Turns out the manager has a daughter who has a severe thyroid disease and has struggled with weight as well!)

    Dyed With Fresh Afterbirth

    | Augusta, GA, USA |

    Me: “Thank you for calling [bridal shop]. This is [my name]. How can I help you?”

    Customer: “Yes, I was told I could pay for my dress over the phone. I can’t remember the style number but I know the color.”

    Me: “No problem, I should be able to look it up for you. Is this a bridesmaid dress or a bridal gown?”

    Customer: “I’m a bridesmaid. I know the color is placenta.”

    (Thinking I misheard her, I move forward.)

    Me: “What is the bride’s name?”

    (I get her information and pull up the wish list.)

    Me: “Okay, I see that the bride has selected style 1234 in persimmon. Also, we have that you need a size 12.”

    Customer: “Um, I think you have the color wrong. The bride told me it’s placenta.”

    Me: “Well, it may be that she misread our catalog or just mispronounced it when she was talking with you, but she definitely put persimmon in her wish list.”

    Customer: “Are you sure she didn’t pick placenta and somebody put the wrong color in the computer?”

    Me: “I can assure you that we do not carry a color called placenta.”

    Customer: “Well, I’m gonna call her and make sure she knows you put that persnickety color on her file instead of placenta! I’ll call you back.”

    The Wedding Veil Of Secrecy

    | Duluth, MN, USA |

    Me: “Thank you for calling [bridal store], how can I help you?”

    Customer: “Yes, I bought a bridesmaid’s dress from you a few days ago and I need to return it.”

    Me: “Okay. Well, our dresses are non-returnable, but we could do an exchange or I could give you store credit. May I ask why you need to return the dress?”

    Customer: “The wedding was canceled.”

    Me: “Okay, I’ll see what I can do. Can I have the bride’s name, please?”

    (She gives me the bride’s name and I find that the bride hasn’t called to tell us the wedding is canceled.)

    Me: “I’m looking at the information now, but it looks like the bride hasn’t told us the wedding is canceled.”

    Customer: “Yeah…that’s because she doesn’t know yet.”