This Is Why We’re In A Recession, Part 36

| Australia | At The Checkout, Extra Stupid, Money

(My holiday job is at a small bookshop in my town. We have a gift card system connected to another major retailer of books and DVDs. One day a man attempted to buy $50 worth of books with a $50 gift card that had only $1 left on it.)

Customer: “I’d like to pay for these using this gift card.”

Me: “Certainly.”

(I take the gift card and glance at the back, where it is written underneath the original $50 that he’s spent $49 using the card and has $1 left.)

Me: “I’m very sorry, sir, but you only have $1 left on your gift voucher.”

Customer: “What do you mean? It says it’s worth $50!”

Me: “Yes, but you’ve already spent $49 in a previous purchase using this card.”

Customer: “But it says $50!”

(My boss realises that I have a difficult customer and she comes over to help.)

Boss: “I’m sorry, sir, but it seems like there is only $1 on your gift card. However, we will contact the [Other Retailer]’s help desk for you and just check that it’s not a mistake.”

(I call the help desk while my boss attempts to explain the concept of using up money on a gift voucher to the man, who still doesn’t seem to understand and continues to repeat that it says $50 on the back and that someone must be trying to trick him. The help desk tells me that there is, in fact, only $1 left on his gift card.)

Me: “I’m very sorry, sir, but there is actually only $1 left on your gift voucher.”

Boss: “I’m very sorry, but there’s nothing we can do.”

Customer: “That’s ridiculous! Why would they write $50 on the back if it was going to run out?”

Me: “Because you can only spend up to $50 using this card once, just like using a real $50 note. Once you’ve spent it, it’s been spent and you can’t get it back.”

(The man paid the remaining $49 but continued to complain about the gift card for the entire purchase. To our relief he soon left, but was obviously still upset at the revelation that money was not, in fact, unlimited.)

Related:
This Is Why We’re In A Recession, Part 35
This Is Why We’re In A Recession, Part 34
This Is Why We’re In A Recession, Part 33

Locked On That Reading List

| CA, USA | Bad Behavior, Books & Reading

Customer: “I have some books on hold.”

(I find the three books, give them to her, and watch as she walks to a chair nearby to read. I keep an eye on her while helping other customers checkout before my manager announces that the store has officially closed. I look over to see that the customer has left two of her books on the ground and is looking at the bookmarks. Thinking she didn’t hear the announcement, I ask if she is ready for final checkout.)

Customer: “Yeah, I’m ready.” *walks over and puts down a ‘For Dummies’ computer book*

(I scan the book and hand her the receipt along with a short ‘suggested reading’ list that our computer automatically prints with every transaction. I turn to start shelving books but notice that the woman is holding the ‘suggested reading’ list in front of her face scrutinizing it with a scrunched up angry face.)

Customer: “What is this?”

Me: “Ma’am, that is some suggested titles that the computer thinks that you would enjoy based on your purchase today.”

Customer: “Why didn’t you tell me that you had these books in your store when I called in earlier?” *slams the list down*

Me: *stares at her and blinks once* “The books on that list aren’t necessarily books we have in the store. It’s just a general list of titles that you might be interested in.”

Customer: “When I called in earlier, you said that you had only three books on this subject! Now you tell me that you have these books too?”

Me: “I don’t know if we have these books, ma’am. I would have to look them up.”

Customer: “You don’t know? How can you not know? Get me someone who does know something!”

(I see my manager walking over and wave for him to handle the customer.)

Manager: “What seems to be the problem, ma’am?”

Customer: “When I called in twenty minutes ago, I was told that you only had three books on this subject! And now this girl here tells me that there’s more books on this subject and I demand that you find them for me!” *brandishes the list in front of my manager*

Manager: “Ma’am, this is a suggested titles list. This doesn’t mean that we have them in the store. It’s possible to look for these books but—”

Customer: “Well I demand that you go find these books for me! I’m a paying customer and I have the right for you to serve me!”

Manager: “You do have the right for us to help you but it will have to be another time. The store is closed.”

Customer: “WHAT?!”

Manager: “The store is closed, ma’am. It has been closed for ten minutes now. The only things we are allowed to do is ring you out and wish you a pleasant evening.”

Customer: “I want you to find these books for me!”

Manager: “I’m sorry but the store is closed. I have to lock the store up for the night so that we can organize the store again.”

Customer: “This is false advertising!”

Manager: “Ma’am, I can’t even guarantee that we have these books in our store. It’s a suggested titles list not an inventory list. It is also very late and I need to lock up the store.”

Customer: “I demand to speak to a manager!”

Manager: “I am a manager, ma’am.”

Customer: “Well, then I want a phone number that I can call so that I can complain about this terrible service!”

(My manager gives the woman the phone number to our customer service line. She takes the paper smugly and shoves it into her book. My manager gestures towards the door, opens it for her, and waits for her to leave.)

Customer: *as she is leaving* “You better lock up! LOCK UP!”

(My manager eventually locks the door and sighs.)

Me: “…I don’t know how you managed to stay cool like that but that was awesome.”

Manager: “The crazy ones are always the ones here the latest. You get used to it.”

Getting Crazier Organ(ically)

| Willow Grove, PA, USA | Bizarre, Books & Reading, Crazy Requests, Pets & Animals, Theme Of The Month

Me: “[Bookstore]. This is [My Name]. How may I help you?”

Caller: “Hello, do you have any books about dogs?”

Me: “Yes, we have an extensive section all about pets.”

Caller: “Dog spleens?”

Me: “Um, we have a smaller section of veterinarian books, but—”

Caller: “COOKING dog spleens?”

Me: “Uh…”

(The caller finally broke into laughter in his own voice, revealing himself to be my boyfriend in one of his weird moods.)

Prank Calls Of Urban Legend

| WI, USA | Books & Reading, Rude & Risque, Theme Of The Month

(I’ve taken a lot of weird calls over the years and have looked up a lot of strange books and have always maintained a level of professionalism, but this almost broke me.)

Customer: *older male voice, with a slightly southern accent* “I’m a disabled veteran and need help getting some books.”

Me: “Okay, what are you looking for?”

Customer: “Well, I really like… uh… stuff with ‘urban’ women in them.”

Me: “Ooooookaaay. Um, we’ve got an urban fiction section.”

Customer: “Oh, good. See, I’m a disabled veteran, and I can’t move around that well, so would you pick some out for me?”

Me: *getting progressively more uncomfortable* “Well, I…”

Customer: “I like the urban books because I like black women. I like the way they smell.”

Me: “…uh.”

Customer: *breaks into laughter* “Sorry, [My Name], I’m just f***in’ with you. That was great though, you were serious the whole time!”

Me: “I hate you.”

I Was Only Borrowing It

, | Kent, England, UK | Books & Reading

(I volunteer in a charity second-hand bookstore where all our stock comes from donations. A woman comes into the store.)

Woman: “Excuse me, do you have ‘The Book Thief?’ I can’t remember who wrote it.”

Me: “Um, I’m not sure. Let me check.”

(I ask a coworker, who knows the author. Once we have this we go to the fiction shelves, where the books are in alphabetical order by author.)

Me: “Sorry, we don’t appear to have it.”

Woman: “Oh, no! I need a used copy. I borrowed one off my friend and she wants it back, but my husband accidentally gave it to a charity shop and he can’t remember which one.”

Me: “We can have a look out the back, as we’re currently sorting out some stock.”

Woman: “Would you? Thank you.”

(I go out the back where shelves of books ready to go out are sitting. They are not in order so it takes a few moments to search, but luckily we have one.)

Me: “Got it!” *I hand it over*

Woman: “Thank you so much! This may even be the copy we donated.”

(We head to the till and she offers to pay as we are a charity.)

Me: *as she leaves* “Tell hubby it cost £20 to buy it back!”

Woman: *laughing* “Oh, he’ll be paying for this for a long time!”

(It was only afterwards that we realised the irony in losing a book called ‘The Book Thief!’)

Page 6/83First...45678...Last