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  • Customer Service Is Over(reaction)
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  • August Theme Of The Month: We Are Closed!
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    No One Benefits From The Benefits Card

    | San Diego, California, USA | At The Checkout, Money

    (I’m ringing up a customer at the register. The customer hands me a credit card I don’t recognize.)

    Me: “I’m sorry; but I don’t think we accept this kind of card.”

    Customer: “Of course you do; I’ve used it here before!”

    (I try to run it through, and the register won’t accept the card.)

    Me: “Are you sure you’ve used this one here? The register isn’t taking it.”

    Customer: “Get me the manager!”

    (As I’m calling for a manager, something seems to dawn on the customer as she looks at the card.)

    Customer: “Oh, my God! This is my EBT card!”

    (The customer had tried to use her ‘electronic benefit transfer’ card, which is basically the equivalent of food stamps.)

    Customer: “And I can’t believe you actually tried to use it!”

    Building A Case Against Her

    | BC, Canada | Books & Reading, Criminal/Illegal, Theme Of The Month

    (I work in the toy department of a fairly large bookstore. For the past few weeks, we’ve been finding empty boxes of large Lego kits tucked away in the shelves. I notice a woman crouched down behind a display in the back corner, a large backpack at her feet, and a Lego box in her hands that she’s trying to open.)

    Me: “Hi there! Are you finding everything all right today?”

    Woman: “Oh, uh, yeah.”

    (The woman shuffles to her feet, and I start ‘tidying up’ a nearby display. She puts the box of Lego down and grabs her backpack. She wanders off to the teen section, and I keep a discreet eye on her as she grabs a book and sits down to read. I find my manager and tell him what happened. He approaches the customer, who is still reading.)

    Manager: “Hey there, I hear you like Lego.”

    Woman: “Uh…?”

    Manager: “My kid really likes Lego too. But he’s really disappointed when he opens the box and the pieces are all missing.”

    Woman: “Um…”

    Manager: “So, here’s what we’re going to do. You’re going to leave my store and not come back. If you do, I’ll have to call the police.”

    (The woman leaves the store, still flustered. We never saw her again. Mysteriously, the Lego stopped disappearing, too.)

    Read Or Die

    | Calgary, AB, Canada | Books & Reading, Canada, Extra Stupid

    (I’m at the cash register; a lady walks up and plunks six different paperbacks on the counter.)

    Customer: “Which one is the best? I only want to buy one today.”

    Me: “Well, that depends on your tastes. Is there a particular genre that you’re interested in?”

    Customer: “No, I mean which one did you like the best?”

    Me: “Well, I haven’t read these particular books, but I can tell you which one is most popular right now…”

    Customer: “Of course you’ve read them all. You work here, right? You have to know what you’re selling!”

    Me: “Ma’am, we sell thousands of different books; there’s just no way I can read them all.”

    Customer: “You’re not doing your job! You have to know! Now tell me which book was the best!”

    Me: *points randomly* “…that one.”

    Customer: “Thanks!”

    Making A Loud A-pee-l, Part 2

    | MN, USA | Bizarre, Health & Body

    (As the bookstore I work for is closing down, we have started closing down the bathrooms. At this point, they’ve shut down one stall leaving only one left in the ladies room. I go in and there’s a rather long line for the single stall.)

    Customer #1: *comes running in* “Oh… oh no, is there only one stall?”

    Customer #2: “Yeah, but the line is moving pretty quick, though.”

    Customer #1: “Oh no! This won’t do.” *rushes out*

    (A few seconds later, Customer #1 comes back with two large paper coffee cups. She goes over to a corner, sets the cups on the floor, and drops her pants.)

    Customer #1: “Okay, everyone! I really have to go! I have a bladder infection so if I don’t go right now, it won’t end well for me. Nobody look!”

    (As she goes to drop her drawers, another woman comes out of the stall. I happen to be the next in line.)

    Me: “Please! Go ahead of me! Apparently, you need the bathroom more than I do!”

    Customer #1: “Are you sure? You probably have to go back to work. I’m okay with this.”

    Me: “Nope! Just go!”

    Customer #1: “Gee, thanks!” *shuffles into the stall with her pants around her ankles*

    Related:
    Making A Loud A-pee-l

    It’s Not Getting Any Bella

    | Calgary, AB, Canada | Crazy Requests

    Customer: “I’m looking for a book.”

    (I wait for a moment waiting for her to continue, before realizing she isn’t going to.)

    Me: “What book are you looking for?”

    Customer: “Well I don’t know the title or the author’s name.”

    Me: “Is there anything at all you know about the book?”

    Customer: “I know it has a blue cover.”

    Me: “We have several hundred volumes with blue covers. Is there anything else you can tell me to help narrow it down?”

    Customer: “Well, I think it was about a teenage girl.”

    Me: “I’m sorry, but that really doesn’t narrow it down much.”

    Customer: “Oh my God! You are completely unhelpful! You should know what I’m talking about!”

    Me: “I could point you in the direction of our teen section so you could have a look and see if you recognize anything.”

    Customer: “That would take far too long! I just wanted one book, and you’ve completely wasted my time.” *storms out*


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