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    Underpinning Their Own Stupidity

    , | Sydney, NSW, Australia | Extra Stupid, Money

    (We aren’t allowed to know customer’s personal identification numbers (PIN). If they disclose it, we have to reissue a new one, blocking their current one and starting a seven day wait for a new one to be sent.)

    Me: “Okay, you’ll need your PIN to set up online banking. Without telling me what it is, can you tell me if you know your PIN?”

    Caller: “Why can’t I say my PIN?”

    Me: “It’s your secure PIN. You shouldn’t disclose it to anyone, not even me. If you do, I’m required to replace it. That will delay what you want to do today. So, please don’t tell me what it is. Do you know your PIN? Just yes or no will be fine.”

    Caller: “My PIN is 1234. I forbid you to replace it.”

    Me: “Ma’am, I asked you not to tell me, and I explained why. I have to replace it now. I am truly sorry. It will take up to seven business days for you to receive it by mail.”

    Caller: “DON’T YOU DARE! I NEED ONLINE BANKING TO WORK TODAY!”

    Me: “Ma’am, I did explain this. I also have no option. I’m now required to replace your PIN for security.”

    Caller: “But I need this set up today! It’s urgent!”

    Me: “Ma’am, you clearly understood me. Can I ask, why did you tell me your PIN after I asked you not to?”

    Caller: “I DON’T LIKE BEING TOLD WHAT TO DO!”

    Understanding In All But Name

    | IN, USA | Extra Stupid, Money

    Me: “Hi! What can I do for you?”

    Customer: “I need to cash my check.”

    Me: “Sure! I’ll need to see your ID please.”

    Customer: “Why? It’s MY check!”

    Me: “I understand, but I’ve never waited on you before. I need to verify that it is your check.”

    Customer: “But it’s MY check!”

    Me: “But I don’t know that. I don’t know you.”

    Customer: “It has my NAME on it!”

    Me: “But I don’t know your name. I’ve never waited on you before. I have to make sure that the right person gets their money.”

    Customer: “My name is on the check!”

    Me: “Ma’am, what if you dropped the check outside and someone else brought it in to cash? Would you want me to cash it for them?”

    Customer: “No, because they aren’t me!”

    Me: “How would I know that?”

    Customer: “Because MY name is on the check!”

    Me: *sighs*

    All Computers Come With Cache

    | UK | Crazy Requests, Money, Technology, Themed Giveaway

    Customer: “How do I get money out of this account?”

    Coworker: “It’s an internet based savings account. You can transfer money from it online.”

    Customer: “Can’t I get it from a tray in my computer?”

    Coworker: *trying not to laugh* “Unfortunately that’s not a facility on your account.”

    Customer: “Well, it looks like I’ll have to change banks!”

    This Is Why We’re In A Recession, Part 26

    | Belgium | Extra Stupid, Money

    (I work a summer job in a bank. An angry customer storms in and slams a card on the counter.)

    Customer: “I tried to get money out of the cash machine but it won’t give me anything!”

    Me: “Well, sir. It seems—”

    Customer: “I’m not poor! There’s money in my account! You can check it!”

    Me: “Well, sir—”

    Customer: “I just want my d*** money! Give it to me!”

    Me: “Sir… That’s a library card.”

    Related:
    This Is Why We’re In A Recession, Part 25
    This Is Why We’re In A Recession, Part 24
    This Is Why We’re In A Recession, Part 23
    This Is Why We’re In A Recession, Part 22
    This Is Why We’re In A Recession, Part 21
    This Is Why We’re In A Recession, Part 20
    This Is Why We’re In A Recession, Part 19
    This Is Why We’re In A Recession, Part 18
    This Is Why We’re In A Recession, Part 17
    This Is Why We’re In A Recession, Part 16
    This Is Why We’re In A Recession, Part 15
    This Is Why We’re In A Recession, Part 14
    This Is Why We’re In A Recession, Part 13
    This Is Why We’re In A Recession, Part 12

    Big Brother Is Watching Itself

    | IL, USA | Extra Stupid

    (I was work as a teller. Our credit union has just gotten ID scanners. I am trying to explain the process to one credit union member after finishing his transaction.)

    Me: “We also have the option of scanning your ID so you don’t have to have it on you when you withdraw money.”

    Member: “You’d have all my information on your computer?”

    Me: “We already have most of it from when you set up your account. This just brings up your ID for transactions.”

    Member: “No, I don’t think I’ll do that. If I do that, then the government will get all the information off my license! I can’t let them have that information!”

    (The member leaves. I turn to my coworker.)

    Me: “So, he doesn’t want the government to see his government-issued license.”

    Coworker: “Apparently.”


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