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    That Argument Went Straight In And Out

    | Whitehorse, YT, Canada | Crazy Requests, Transportation

    (A customer wants a quote on replacing his radiator. I tell him that the repair time is listed at five hours.)

    Customer: “Almost five hours to take out a rad and put another one in? It should be a simple in and out. All you have to do is remove a few hoses, bolts, and lift out the rad.”

    Me: ‘If the standard labour rate is listed at just under five hours, it’s not just a simple in and out.’

    Customer: “I can’t believe it would take anybody that long. Is there any way to get it done cheaper?”

    Me: ‘Sure. How good are you with tools?’

    Customer: “I’m not going to try do something like that!”

    Me: “Even if it’s just a simple in and out?”

    (Pause…)

    Customer: “How does next week look?”

    Nothing Worth Mentioning

    | Whitehorse, YT, Canada | Money, Transportation

    (A man brings his minivan in to our shop for a suspected power steering leak. He is not sure exactly what’s leaking, but he saw a lot of red fluid underneath his car. After the mechanic finds the leak I call the customer.)

    Me: “We found that one of the hoses was starting to crack at a bend. The dealer is the only one that has this part available in town. The part is $185, the labour for replacing the hose is rated at an hour which is $110, the diagnosis time is $49, taxes etc. will bring the total repair to $368.00.”

    Customer: “I understand the part and the labour costs, but I don’t necessarily see the need for a diagnosis. Couldn’t you have found out what was leaking without diagnosing it? That’s $50 for nothing, really.”

    Me: “Well… we could replace all the power steering parts for about $2500, or we could find out exactly what is leaking and just fix that. What would you prefer?”

    (He opted for the $368.00 repair that included a ‘$50 for nothing, really’ diagnosis.)

    Take A Trip Down Memory Fast Lane

    | Whitehorse, Yukon, Canada | Crazy Requests, Themed Giveaway, Transportation

    (A caller is on the phone:)

    Caller: “My car was in for an inspection just over a year ago. Do you remember what repairs it needed?”

    Me: “Hmm, that’s close to 10,000 work orders ago. That would be a ‘no.’”

    Customer: “I think it was around $700. What could that be?”

    Me: “Time for another inspection?”

    This Conversation Goes Round And Round

    | Whitehorse, YT, Canada | Crazy Requests, Themed Giveaway, Transportation

    (A customer phones in and wants a quote on a very specific tire and size.)

    Me: “I’m sorry, but [Brand] doesn’t make that winter tire in that size.”

    Caller: “When will you be getting them in?”

    Me: “They don’t make that tire in your size.”

    Caller: “If you order them in for me during the sale, can I still get sale price?”

    Me: “Sir, they DON’T make that tire in the size you need.”

    Caller: “Do you think I could get a rain check for them then?”

    Me: ‘Sir, we can’t issue you a rain check for a tire that they… don’t… make!”

    Caller: *Click*

    Radiating A Feeling Of Thanksgiving

    | Kansas City, MO, USA | Awesome Workers, Family & Kids, Top, Transportation

    (I am a married father of three and money is tight. A few days before Thanksgiving, my truck develops a radiator leak. I really need my truck fixed on this particular Saturday. I find a local shop that is willing to take a look even though they are usually closed Saturdays.)

    Mechanic: “Okay, I found a pinhole leak in one of the side tanks on the radiator and should be able to fix it no problem. It will be about $45.”

    (I grimace at the cost, but have no choice.)

    Me: “Okay, do what you need to. I just need it fixed.”

    (After another 20 minutes…)

    Mechanic: “Well, I have good news and bad news. The hole is fixed but it turns out that the seal on the other side is leaking badly as well.”

    Me: “How much more will that cost to fix?”

    (He leans into the manager’s office and asks how much.)

    Manager: “That would bring it up to $65.00… maybe more, depending on how we have to repair it.”

    Me: “Well, go ahead and fix it. I really need the truck running today.”

    (The mechanic goes back to fix it. My phone rings and it’s a friend. )

    Friend: *on the phone* “How bad is the truck? How much will it cost?”

    (I proceed to tell him the truck’s condition and cost, and add…)

    Me: “…this really hurts because it’s coming out of our grocery money for the week.”

    (After my truck is fixed, the mechanic comes in to speak with the boss.)

    Mechanic: “Alright, it’s all fixed and ready to go. Boss? How much do I charge him?”

    Manager: *to me* “Where is your car parked? Front or back?”

    Me: “Out front.”

    Manager: *to the mechanic* “Take it out front and put it in his trunk for him. No charge.”

    Me: “What? Are you serious?”

    Manager: “As a heart attack. You go enjoy your Thanksgiving with your family, and Happy Holidays!”

    (In shock and disbelief, I leave the shop with the mechanic, load up with my son, and leave. It dawns on me five minutes into the drive I forgot to even say thank you! I went back the following Monday and thanked him profusely and took a stack of business cards with me. I now recommend them to anyone who has car troubles. And they say kindness is dead in our modern age.)


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