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  • September Theme Of The Month: Overheard!

    Tiring Of Your Tire-ing

    | NC, USA | Transportation

    (I used to run an auto repair garage and got calls like this all the time:)

    Me: “Thank you for calling [My Shop]. How can I help you?”

    Caller: “I need a price on a set of tires.”

    Me: “Sure. What size?”

    Caller: “I don’t know.”

    Me: “No problem. What kind of car do you have?”

    Caller: “I don’t know. It’s silver though.”

    Me: “I’m going to need some vehicle information to price you a set of tires. Would you like to look at your car and call me back in a few mins?”

    Caller: “Just give me an estimate. It doesn’t have to be exact.”

    Me: “I really need to know what kind of car you drive. There are over 1700 individual tires on the market today. There’s no way I can give you a quote without knowing what you drive.”

    Caller: “Just give me an estimate. I’m calling some other places to get quotes, too.”

    Me: *end of my patience* “Okay, if you have a Geo Metro, figure around $300. If you have a Freightliner, about $10,000.”

    Caller: “Okay, thank you.”

    Not Just The Tire Causing Skid Marks

    | Whitehorse, YK, Canada | Health & Body

    (An elderly man comes into our shop for a tire repair. I start the work order and provide his keys to a tire tech. I let him know that he should give us about 20-25 minutes before his car will be ready.)

    Customer: “Oh, that’s okay. I have to go use your washroom and I’ll be in there for quite a while”

    Cause For Pregnant Pause, Part 10

    | MI, USA | Health & Body

    (I am a female employee that works the front desk of a body shop. I am currently seven-months pregnant, but because of the counter height, you can’t see my belly.)

    Customer: “I think there is something wrong with the undercarriage of my car. Could you take a look?”

    Me: “Let me get one of our estimators to take a look. It should just be a few minutes.”

    Customer: “I don’t see why I should wait a few minutes when you’re standing around doing nothing. You can look at it.”

    Me: “Ma’am, I am not a qualified estimator to look at your car, and I cannot be crawling around on the ground underneath a car. It should only be a few minutes until someone is available.”

    Customer: “You are just being lazy! Get me your manager NOW. This is ridiculous!”

    Manager: “What’s the problem, ma’am?”

    Customer: “This girl is just being lazy! She refuses to help me, I know she that she knows what she’s doing, and she just refuses to do it!”

    Manager: “Well… morning sickness will do that to you.”

    Customer: “What are you talking about? I just want her to look under my car!”

    (I walk around the counter so the customer can see my obviously pregnant belly.)

    Customer: *red face* “Well, uh, I mean, whatever. I’ll go sit in the waiting room.”

    Cause For Pregnant Pause, Part 9
    Cause For Pregnant Pause, Part 8
    Cause For Pregnant Pause, Part 7

    A Far From Tireless Exercise

    | Whitehorse, YK, Canada | Crazy Requests, Transportation

    (A man comes up to the service counter and wants a quote on some tires.)

    Customer: “I was wondering if you could tell me if you have any sales on all-season tires for my car?”

    Me: ‘We always have tires on sale; do you know what size of tire you are looking for?” *I grab a piece of paper so I can write down the size*

    Customer: “Yeah, they are either 215 or 205, uh… 65 or 60… or could be 70, and either 16 or 15 inch.”

    Me: “Wow… that’s gonna take me quite a while to look up.”

    Customer: “Why’s that?”

    Me: ‘Well, you gave me 12 different tire sizes.”

    A Receipt Defeat

    | Whitehorse, YK, Canada | Crazy Requests, Transportation

    Customer: “Hey, you wouldn’t happen to remember me, would you?”

    Me: “No, I can’t say that I do.”

    Customer: “Well, I bought a car battery off you a couple of months ago and I was just wondering if you remembered me.”

    Me: “No, I don’t remember you.”

    Customer: “I was hoping you would remember me buying a battery from you. It wasn’t that long ago.”

    Me: “Well, I’m sorry, but I don’t remember you at all. Why is it important that I remember selling a battery to you?”

    Customer: “I want to bring a battery back and get a new one under warranty”

    Me: “All you need to bring a battery back under warranty is the original receipt. You don’t need to find the same person that sold you the battery.”

    Customer: “That’s the thing; I can’t find the receipt so I was hoping you could vouch for me buying the battery from you so I could exchange the battery.”

    Me: “Even if I remembered you, you still need the original receipt and paperwork with the serial number and warranty program number on it.”

    Customer: “So there’s no way to get an exchange on a battery without the receipt even if you remember me?”

    Me: “Yes.Even if I remembered you, you still need the receipt.”

    Customer: “Do you guys keep a copy of the receipt anywhere?”

    Me: “No, sir, we give you the receipt.”

    Customer: “Wow, that sucks.”

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