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    Stupid To The Nines

    | USA | Extra Stupid, Technology

    (I call customers to let them know when there are problems with their alarms.)

    Me: “I was just calling to let you know that I received a—”

    Customer: “Yeah, my alarm’s beeping and I don’t know why.”

    Me: “Has the power been out in the last 24 hours?”

    Customer: “Yeah, it just came back on.”

    Me: “Alright, well, it’s letting you know that it didn’t have power. If you press and hold the nine key, that should clear it right out.”

    (I hear sounds as the customer appears to fumble with the phone and something in the background.)

    Customer: “I don’t see it. Which one is the nine key?”

    (I pause awkwardly, trying to think of a way to answer without being a smart-a**.)

    Customer: “Oh, it’s the one besides the eight isn’t it? You said to press and hold it? That worked, thanks!”