Swimming With The Phishes

Caller: “I never give my card to anyone! You must have randomly charged it! I demand a refund!”

Me: “Well, I’d be happy to assist your bank in their review of these charges.”

Caller: “No, you won’t! You stole my card! How did you guys get it, anyway?”

(I explain here that the card was likely compromised through either a card scanner or through a phishing email. After I explain what a phishing email is…)

Caller: “Wait… so, could it have been that Australian Lottery that I won?”

Me: “I would say almost certainly, sir.”

Caller: “So, I’m not going to get that prize?”