(This was during a HUGE power outage in New York. The entire city was out of power.)

Me: “Thanks for calling, my name is Carrie. How can I help you?”

Customer: “My TV is not working.”

Me: “Okay, what’s it doing?”

Customer: “It won’t turn on.”

(I notice that the customer is in New York.)

Me: “The power is out through your entire city.”

Customer: “But my TV won’t turn on.”

Me: “Right, your TV runs on electricity, and won’t work without it.”

Customer: “I just want to watch TV! Why won’t it turn on?”

Me: “Can you go to a light switch and see if that works?”

Customer: “That’s not why I called! I want to watch TV.”

Me: “Without power, you won’t be able to watch your TV.”

Customer: “Then fix it!”