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    Sure, Let Me Get On My Hamster Wheel

    | Boise, ID, USA |

    (This was during a HUGE power outage in New York. The entire city was out of power.)

    Me: “Thanks for calling, my name is Carrie. How can I help you?”

    Customer: “My TV is not working.”

    Me: “Okay, what’s it doing?”

    Customer: “It won’t turn on.”

    (I notice that the customer is in New York.)

    Me: “The power is out through your entire city.”

    Customer: “But my TV won’t turn on.”

    Me: “Right, your TV runs on electricity, and won’t work without it.”

    Customer: “I just want to watch TV! Why won’t it turn on?”

    Me: “Can you go to a light switch and see if that works?”

    Customer: “That’s not why I called! I want to watch TV.”

    Me: “Without power, you won’t be able to watch your TV.”

    Customer: “Then fix it!”