Supportive Of Technical Support
Technician: “Hello, how may I be of service?”
Customer: “You’re a technician?”
Technician: “Yes, sir. I’ve worked here for 3 years. I assure you that I’m qualified to help you with any problems you might have.”
Customer: “You’re the first female tech I’ve spoken to. You must really be good.”
Technician: “Thank you.”
Customer: “Do you ever get nasty comments?”
Technician: “Unfortunately, yes I do sometimes. I’ve learnt to deal with them.”
Customer: “Well, they can all stick it where it don’t shine! And if you’re seriously having trouble with a particular guy, let me know and I’ll make sure they’ll regret it!”
(From then on, this customer always asked for our female technician.)



