(I work in an enclosed collision center where the customer can drive in for an estimate. We therefore ask all customers to turn off their vehicle while it’s inside to prevent the fumes from building up.)

Me: “Hello, ma’am! Can you please turn your vehicle off and we can start the estimate?”

Customer: “No, I will not! My children are in the car. It is far too hot for them!”

Me: “We have to have the vehicle turned off. The fumes can build up in here very quickly making everyone—including your children—very sick.”

Customer: “I care that my children are too HOT. I don’t care if they get SICK!”