Suddenly, Everything Just Clicked
(I am helping an elderly caller troubleshoot her computer issue, and I ask her to unplug her router. I hear a strange noise, after which her voice sounds very distant.)
Caller: “Okay, it’s unplugged.”
Me: “You sound really far away, ma’am. Did you drop the phone or something?”
Caller: “No, all I did was open the window… oh!”
(The caller starts laughing hysterically, and I can now hear her clearly.)
Me: “What happened, ma’am?”
Caller: “I was accidentally holding the mouse to my ear instead of the phone!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.