Me: “Thanks for calling [ISP]. I’m [name], how can I help you?”

Customer: “There’s no light in my castle!”

Me: *confused* “Uh…tell me a little more about the problem. Can you reach any websites?”

Customer: “No! How can I get to a website with no light in my castle?!”

Me: *still confused* “Could you explain…a little further?”

Customer: *becoming irate* “I’ve poked its belly button a bunch of times, but there’s no light in my castle!”

Me: *epiphany* “Oh! The power light on your desktop tower is not lit?”

Customer: “Tower, castle, whatever! How am I supposed to know all this technical stuff?!”