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  • Customer Service Is Over(reaction)
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    Stereo-Typo

    | USA | Bigotry, Technology

    (I’m the customer service administrator. I’m the very last in line when customers ask to speak to a manager. Our tech support call center is located in India, but our headquarters, where I work, are in the States.)

    Me: “Good afternoon, [company name]; this is [name].”

    Customer: “Yes, I asked for a shipping label a couple days ago to send in my unit, and I haven’t gotten it yet. What’s the hold up?”

    Me: “It looks like a shipping label was generated to be sent to your e-mail, but someone made a typo in your e-mail address. We sent it out via mail; sorry about that! It should reach you in a couple of days.”

    Customer: “What?! D*** foreigners! How hard is it to type in an e-mail address? Your company is doing a disservice, shipping jobs that honest, hard-working Americans could have, over to India!”

    Me: “The mistake was a simple typo, sir. Anyone could have made that mistake, American or otherwise.”

    Customer: “That’s just a bull-s*** excuse! If you don’t want to take my word for it, fine. But you’re doing a disservice to this country!”

    Me: “Sir, please stop cursing.”

    Customer: “What? No, f*** you! Okay, what happens when I get the label?”

    (I explain to him how to attach the label to the box and send the unit in.)

    Customer: “No! That’s bull-s***! I have to do all this work, just to get a d*** piece of s*** unit that works! Your company is terrible and—”

    Me: “Sir, if you do not calm down, I will hang up the phone.”

    Customer: “What? Hang up? Fine! Hang up on me!” *hangs up*