Step 35c: Ask Customer To Reboot Dumbo
Customer: “Hey, all the computers in the store are down.”
Me: “Yep, I can’t ping your servers or anything. Are you in the computer room?”
Customer: “Yep.”
Me: “What’s on your console?”
Customer: “Hang on, let me get a flashlight.”
Me: “A flashlight? Why do you need a flashlight?”
Customer: “We’re in the middle of a power outage.”
Me: “Umm… sir, the computers won’t work without power.”
Customer: “Are you sure? They fixed it last time.”
Me: “Pretty sure… I’ve been doing this a while. How did you lose power?”
Customer: “An elephant stepped on the transformer.”
Me: “An… elephant?”
Customer: “We’re having a parking lot carnival, and an elephant got away from the handler.”
Me: “Ah, yes, I should have known… Those pesky elephants always causing us these problems.”
Customer: “What? Really?”
Me: “Yeah… Call us back when you get your power restored.”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
