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    Step 35c: Ask Customer To Reboot Dumbo

    | Arkansas, USA |

    Customer: “Hey, all the computers in the store are down.”

    Me: “Yep, I can’t ping your servers or anything. Are you in the computer room?”

    Customer: “Yep.”

    Me: “What’s on your console?”

    Customer: “Hang on, let me get a flash light.”

    Me: “A flashlight? Why do you need a flash light?”

    Customer: “We’re in the middle of a power outage.”

    Me: “Umm… sir, the computers won’t work without power.”

    Customer: “Are you sure? They fixed it last time.”

    Me: “Pretty sure… I’ve been doing this a while. How did you lose power?”

    Customer: “An elephant stepped on the transformer.”

    Me: “An… elephant?”

    Customer: “We’re having a parking lot carnival, and an elephant got away from the handler.”

    Me: “Ah yes, I should have known… those pesky elephants always causing us these problems.”

    Customer: “What? Really?”

    Me: “Yeah… call us back when you get your power restored.”