Customer: “I would like help finding a book.”

Me: “Sure, what’s the title?”

Customer: “Well, I don’t know.”

Me: “Okay, who is the author?”

Customer: “I don’t know.”

Me: “Okay, can you tell me the subject and maybe we can still find it.”

Customer: “It’s for a friend. It’s about spiritual something.”

(I search ‘spiritual’ just to see what happens.)

Me: “Okay, my computer is showing over 6,000 results. Is there anyway we can narrow the search?”

Customer: “Isn’t that your job?”