Special Sale: Half Price Gravity
(I work in customer service at a call center. We were running a promotion on engraved pens and the caller has decided she wants to buy 5000 pens. She inquires about shipping and upon hearing the price begins drilling me on the weight of the pens (233.33lbs) and the full cost of the order ($1,576.36).)
Me: “Okay, so shipping looks like it will be about $100.”
Customer: “Why so much?”
Me: “Well, as that is a very large number of metal pens. The weight will be about 233.33 pounds.”
Customer: “But why does it weigh so much?”
Me: “Because, ma’am, that’s 5000 metal pens.”
Customer: “But how much does that cost total?”
Me: “$1,576.36.”
Customer: “Okay, I’ll call back tomorrow and see how much it weighs then.”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.