Customer: “I called in here yesterday and put an item on hold. Do you have it?”

Me: “Let me check, who put it on hold for you?”

Customer: “Google.”

Me: “Google?”

Customer: “Yes, Google…or Nadia.”

Me: “We don’t have a Nadia here, do you mean Natalie?”

Customer: “No, his name was Nadia!”

Me: “His name was Nadia?”

Customer: “Yes…or Google.”