(A customer phones in to make a payment on their financing account.)

Me: “How may I help you?”

Customer: “I’d like to make a payment on my account.”

(I get the customer’s information and tell them how much their due payment is…)

Me: “And did you want to pay with Visa or Mastercard?”

Customer: “Cash.”

Me: “You have to come into the store to pay cash, sir.”

Customer: “Oh, I do?”

Me: “…”