Sorry, Scotty & Spock Haven’t Been Born Yet

Customer: “Hello, is this Tech support?”

Me: “Absolutely, is there an issue I can help you with?”

Customer: “Yeah I want you to take over my computer and tell me what’s wrong with it. It’s all crazy.”

Thinking about how “all crazy” actually constitutes as a good description of a problem in most cases.

Me:  “Okay, ma’am, well I assume you’ve had us remote control your machine before, so go ahead and open the program for me and I’ll try to connect. What’s the IP address?”

Customer: “No, you can’t have my IP.”

Me: “Well it’s impossible to help you without it. Don’t worry, I’m not going to do something to your machine.”

Customer: “No, you don’t understand. My ISP or whatever stopped giving me internet so I need you to do it some other way.”

Me: “Ma’am, without internet I can’t just… beam into your computer.”

Customer: “Man, those guys control EVERYTHING!!”

*click*