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    Sometimes The Customer Is Right About Being Wrong

    | Los Angeles, CA, USA | Uncategorized

    Me: “Hi, I’m calling from [Company] verifying that you are looking for information on a loan modification.”

    Caller: “I was, until I found out you could you couldn’t help me.”

    Me: “Well, sir, I’m not sure why you think that. We have been able to help lots of people. If you would like, I can connect you with a counselor who will be able to let you know what can be done.”

    Caller: “You can’t do anything for me.”

    Me: “I can assure you that there is something we can do. At least we can provide you with some information.”

    Caller: “You can’t do anything unless you are able to invade the Chinese.”

    Me: “Excuse me?”

    Caller: “The only way you can help me is by invading the Chinese.”

    Me: “Well, sir, I think you are right. I don’t think there is anything we can do for you. Have a nice day.”