Me: “Photography studio, how may I help you?”

Customer: “Yeah, hi, I just received a second notice…”

Me: “… for your yearbook session?”

Customer: “Yeah, well, for my daughter. I’m just calling to see if this is a scam.”

Me: “No, ma’am, we work with your daughter’s high school. If she doesn’t have her photo taken within the next three weeks, it won’t appear in the yearbook.”

Customer: “Oh… so do you offer a class?”

Me: “Excuse me?”

Customer: “You know, a class for parents who don’t really understand this whole process?”

Me: “Well it’s really not that complicated. Your daughter just has to come to the studio and have her picture taken. It will probably only last twenty minutes. If you want more information on the sessions we sent out brochures with the first notice or you can go to our website.”

Customer: “So… you don’t offer a class?”