Some Things Just Don’t Add Up, Part 4

(I’ve just finished ringing out the customer’s items. He hands me a gift card for another store. It’s the same color as our rewards card, so I think he just isn’t paying attention and has them confused.)

Me: “Sir, this is a [Store] gift card. We can’t take this.”

Customer: “No, you can. Take the gift card.”

Me: “No, I can’t. This is for [Other Store]. You’re at [Hardware Store] right now.”

Customer: “No, take the gift card. I want to pay with that.”

(This goes on for a few more minutes, with the customer insisting I take the gift card for the other store. I even run the card through the scanner just in case.)

Customer: “Wait, that is a [Store] gift card, isn’t it?”

Me: “Yes.”

Customer: “And I’m at [Hardware Store], aren’t I?”

Me: “Yes.”

Customer: “Oh.” *takes gift card* “So, what do I owe you?”

Me: “$30.00.”

(He hands me a $20 and stares expectantly.)

Me: “And then it’s still $10, sir.”

Customer: “You’ve got the $20.”

Me: “Right, and $30 minus $20 is still $10.”

Customer: “But you’re holding the $20.”

Me: “Yes, but your total is more than $20.”

Customer: “I gave you a $20.”

(This goes on for a few more minutes, too. Finally…)

Customer: “Wait, did you say it’s $30?”