Some Things Just Don’t Add Up, Part 2
(I am working as the host at a family restaurant. It’s a particularly busy night, so I am taking down names on the waitlist.)
Me: “Hey, how’s it going?”
Customer: “It’s going to be six with two kids.”
Me: “So, a total of six people?”
Customer: “No, eight!”
Me: “I’m sorry, ma’am. Okay, a total of eight. I got you down.”
(Their party has to wait for around thirty minutes to be seated. Right after we seat them, the woman comes back up to the front.)
Customer: “Um, excuse me! How do you expect us to fit at this table?!”
Me: “Well, that table can usually hold eight people. It seats four on one side and four on the other.”
Customer: “But we have thirteen people!”
Me: “Ma’am, when I asked you the total amount of people, you told me eight.”
Customer: “No, I told you eight adults and three children!”
Me: “But that only adds up to eleven–”
Customer: “That doesn’t matter! We can’t fit!”
Question of the Week
Have you ever served a bad customer who got what they deserved?