Me: “Good afternoon, this is [cellphone store]. How may I help you?”

Customer: “I came in to your store today and you sold me a defective phone!”

Me: “I’m sorry, sir. What is your full name and phone number so I can pull up your account?”

Customer: *gives information*

Me: “Okay, thanks. I see, you bought a [phone]. What seems to be the problem?

Customer: “The keyboard on this piece of s*** won’t come out!”

Me: “Have you tried sliding it the other way?”

*really long pause*

Customer: “Well thanks a lot, b****! Now you made me feel like a f***ing idiot!” *click*