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    Some Computer Owners Just Can’t Hack It, Part 2

    | Buffalo, NY, USA | Technology

    (The customer is worried that her internet account is being hacked because she doesn’t have the proper login to see her billing information.)

    Caller: “You need to help me!”

    Me: “What seems to be the problem?”

    Caller: “My account is being hacked!”

    Me: “How do you know that you’re being hacked?”

    Caller: “I can’t see my billing information.”

    Me: “I’m sorry about that. You may not have the administrative logins. Let me get them for you.”

    (I pull up the woman’s account.)

    Me: “Your username is *** and your password is ***. Please try to log in and let me know if you can see your billing information.”

    Caller: “You’re the hacker!”

    Me: “I’m sorry, I don’t understand.”

    Caller: “How could you know my information if you aren’t the hacker! That is my private information that only I can have access to and you can see it!”

    Me: “I’m sorry that you feel that way, but I am not a hacker. I am here to help you.”

    Caller: “I will report you to the FBI! Now I need to change my password. How do I do that?”

    Me: “Would you like me to do that for you?”

    Caller: “Yes.”

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    Some Computer Owners Just Can’t Hack It