Me: “Hi, Welcome to the post office. How can I help you?”

Customer: “Yes, I have a problem, I deleted all the messages on my house phone, how do I get them back?”

Me: “I’m sorry?”

Customer: “Well I only wanted to delete one message on my phone, but they all got erased, can you help me?”

Me: “I’m sorry, but I don’t quite understand the problem. You know you have called the postal service, yes?”

Customer: “Yes.”

Me: “Well unfortunately I can’t assist you. You may need to ring the manufacturer of the phone and see how to get your messages back.”

Customer: “But it’s voice-mail! Mail! Why can’t you help me?!”