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    Socket To Him

    , | IA, USA | Extra Stupid, Technology

    (I take calls from customers about billing and any cable troubleshooting.)

    Me: “Thank you for calling [Cable Company]; how can I help you?”

    Customer: “Your cable has blown up my TV! All I have is a black screen. The TV won’t even turn on. Your equipment is cheap, and you’re a bad cable company!”

    Me: “Sir, let me see if I can help you.”

    Customer: “I don’t think so; you are all stupid!”

    Me: “I don’t see any outage reported in your area. Can you tell if your cable box has any lights on it?”

    Customer: “Yes, it has a red and yellow one. But you have blown up my f****** TV! You’ll have to pay for it.”

    Me: “Sir, can I have you pick up the remote and push the TV button, and then the power button?”

    (Note: If the TV is just turned off, this will turn it on.)

    Customer: “Nothing, I still have a black screen. This is a new TV. I spent good money on it!”

    Me: “I understand, sir. Let’s start with simple things and work our way up so maybe we won’t have to send a tech out.”

    Customer: “You’ll have to pay for my TV; that’s what you’ll do!”

    Me: “Are there any kind of lights or buttons lit up on your TV?”

    Customer: “No, you blew it up.”

    Me: “Can I have you just check to make sure it is still plugged in?”

    Customer: “I never unplugged it; of course it’s plugged in. But if it will make you happy…”

    (He sets the phone down and I hear him swearing in the background and the TV come on.)

    Customer: “Forget it. I’ll… fix it myself.” *click*