(The customer was having trouble accessing his e-mail. I am walking through the steps.)

Me: “Now, if you could just type in the address bar—”

Caller: “Oh, you’ll have to give me a minute. I’ve only got one arm. I was in the war.”

Me: “Oh, it’s okay. Take your time. I actually had a cousin that just got back from Afghanistan. He had lost both of his legs. I couldn’t imagine.”

Caller: “Actually, I didn’t lose my arm in the war. I lost it in the shower.”

Me: *in shock*