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    So That’s What Those Other Buttons Are For

    | Costa Mesa, CA, USA |

    Me: “Thank you for calling, how can I help?”

    Caller: “Is there a Kristie there?”

    Me: “We have a Kristie, but is she an older woman or younger woman?”

    Caller: “Older. She’s like a manager.”

    Me: “Oh… well, then you need to call the Newport Beach store. She’s at that one.”

    Caller: “Oh! Okay, what’s their number?”

    Me: *gives number*

    Caller: “Okay… now, can you transfer me?”

    Me: “Um… no, we don’t do that. We’re not a call center.”

    Caller: “Okay, so how do I call them?”

    Me: “… You dial the number I just gave you.”

    Caller: “But how do I do that?”

    Me: “You dial 1, then the numbers I gave you.”

    Caller: “Is that it?”

    Me: “Can I ask how you dialed this store?”

    Caller: “I dialed 411!”

    Me: “Have you been 411-ing your entire life with the phone?”

    Caller: “Of course. How else do you dial other people?!”

    Me: “Uhh… well, then you’re all set. Thanks and have a good day.”