Me: “[Business name] Computers. How can I help you?”

Customer: “I can’t get this internet program installed. Can I just have you guys do it?”

Me: “Sure. Just bring in your computer tower and we’ll take care of that for you.”

(About fifteen minutes later, the customer comes in the front door carrying his monitor.)

Me: “Can I help you bring in the rest of your computer, sir?”

Customer: “Rest of my computer? This is my computer.”

Me: “Yes, sir. That is just your monitor. It only displays what your computer tells it to. What we need is your tower. It looks like one of these.”

(I point to several other towers in the store.)

Customer: “Well, as long as I have this in here, can you remove some of the icons from the screen that I don’t use?”