Me: “Thank you for calling sales and support! This is [name]; how can I help you?”

Caller: “Yes, I received this letter telling me to call you.”

Me: “I’d be happy to help. Can you tell me what the letter states?”

Caller: “For 24/7 customer service, call [number].”

Me: “Okay, sir, did you need any assistance with your account?”

Caller: “No, the account is fine. This letter says to call.”

Me: “What you read to me indicates that you should call our number should you need customer service. Did you need any help today sir?”

Caller: “No.”

Me: “Have a nice day, sir.”