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  • Had It Up To Their Neck With Bad Customers
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    Small Print, Smaller Minds

    | IN, USA | At The Checkout

    (I work as a manager at a large craft store chain. A customer comes in, wanting to return a clearance item she had purchased from another store in our chain.)

    Customer: “I want to return this item, please.”

    (I look at her receipt, and notice it is over 60 days old.)

    Me: “I’m sorry, but I can’t take back clearance items on receipts that are more than 60 days old.”

    Customer: “The cashier didn’t tell me that.”

    Me: “Well, our return policy is right here on the back of the receipt.”

    Customer: “Well, she didn’t tell me to turn it over and read it!”