Small Print, Smaller Minds

(I work as a manager at a large craft store chain. A customer comes in, wanting to return a clearance item she had purchased from another store in our chain.)

Customer: “I want to return this item, please.”

(I look at her receipt, and notice it is over 60 days old.)

Me: “I’m sorry, but I can’t take back clearance items on receipts that are more than 60 days old.”

Customer: “The cashier didn’t tell me that.”

Me: “Well, our return policy is right here on the back of the receipt.”

Customer: “Well, she didn’t tell me to turn it over and read it!”