Small Change Can Make The Difference

(During the month of February, my clinic has a special where our rabies vaccine is a much lower price than we would normally have it. I have just dealt with an extremely rude customer, and am prepared for the worst.)

Me: “Hello again, sir. Was there a problem with anything?”

Customer: “Did I get a three-year rabies vaccine?”

Me: “Yup, you did, sir. It shows how long it’s good for right there.”

(I show him the paperwork.)

Customer: “Okay, so… Why did you only charge me $8?”

(The customer pulls his change out of his pocket.)

Me: “Oh, that’s because this month we have a discount!”

Customer: “What? Really? That explains why it’s so busy. I was ready to give you back the change you gave me. Thanks!”

(I had to tell everyone I was working with what happened. To this day, thinking about him during a rough shift brings a smile to my face.)