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    Sizing Up Customers

    | Sheffield, UK |

    (An elderly female customer has been looking intently at the PC games for about ten minutes.)

    Me: “Hi, are you alright there? Do you have any questions?”

    Customer: “Oh yes. I have a PC upstairs, and a laptop downstairs.”

    Me: “Right.”

    Customer: “Will there games work on both? The CD tray is bigger on the PC.”

    Me: “Um…”

    Customer: “And smaller on the laptop.”

    Me: “I’m pretty sure they’re both the same size.”

    Customer: “But the laptop is smaller.”

    Me: “They will work on both, trust me.”