Me: “Good evening, you’re through to [name]. How can I help?”

Caller: “There’s something wrong with the PIN for my set top box.”

Me: “Oh, have you forgotten it?”

Caller: “No, I know it, I just don’t like it.”

Me: “So, you want to change it? You can do that from the box itself.”

Caller: “Oh no! I can’t, I won’t! It is an evil number! It is your sworn duty to change it for me!”

Me: “Okay. I can do that for you, no problem. So your current PIN is ‘0666’?”

Caller: “Yes! Why did you let the Devil change it? I haven’t been able to play back my recordings because typing that will taint my enjoyment of them!”

Me: “We didn’t, it’s based on the last 4 digits of your viewing card, it’s a random number.”

Caller: “You should really put something in place to stop evil forces from controlling your random numbers like that. It’s insensitive and careless!”