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    Silence Is Golden

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    Customer: *in writing* “Where are the encyclopedias?”

    Me: *slowly, making sure he can lip read me* “One floor up–”

    (The customer gestures me to write. I assume he can’t lip read. He goes on his way after I write the instructions. Suddenly there’s a crash and he looks towards the sound.)

    Me: “I thought you couldn’t hear!”

    Customer: *in writing* “Stop talking, this is a library!”