Should Have Been A Piece Of Cake
(I work in a cafe that also serves gelato. We also make ice cream cakes which are entirely made of ice cream. We just put layers of different flavors in a pan, freeze it and unmold it. To prevent any sort of misunderstanding, we also put a big sticker on each box saying ‘keep frozen.’ Even then, the concept seems to be hard to get for some customers. A customer that bought a cake four hours ago rushes into the shop looking really angry.)
Customer: “I want to have a refund! The cake you sold me did not work!”
Me: “What do you mean, it did not work?”
Customer: “Your cake melted before I could serve it to my guests! I want a refund!”
Me: “Did you leave the cake on the counter for a little while before serving it to your guests?”
Customer: “Of course not! I’m not an idiot! When I put it out of the fridge it was already melted!”
Me: “Wait… what? You left the cake in the fridge?”
Customer: “Yes, I did!”
Me: “But, sir, it needs to be kept in the freezer. It’s ice cream!”
Customer: “And?”
Me: “Ice cream needs to be kept frozen if you don’t want it to melt!”
Customer: “You really think I am stupid? I know ice cream melt! We are talking about a cake!”
Me: “Yes, a cake made of ice cream.”
Customer: “And?”
Me: “Like ice cream it needs to be kept in a freezer.”
Customer: “But it’s a cake!”
Me: A cake made of ice cream!”
Customer: *pause*
Me: (pause)
Customer: “But it’s a cake!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
