Should Go Back To Primary Level
(I work in a small art and bookshop. We get a lot of students coming in to get supplies.)
Customer: “Hi. I’m starting an art course at the college and I need some brushes.”
Me: “Okay. We have lots to choose from over there.”
(I point to huge rack of brushes to my right full of oil, acrylic, and watercolour brushes.)
Customer: “Oh, I’m not quite…”
Me: “I can help you if you like? What sort of brush are you looking for?”
Customer: “Well, what sort of brushes are the other students buying?”
Me: “It’s up to you really. It’s sort of a personal preference. What do you like to paint with?”
Customer: “Primary colours.”
Me: “…”
(Something told me she probably won’t excel at art college!)
Question of the Week
Have you ever served a bad customer who got what they deserved?