July Theme Of The Month: Great Timing!

Should Be Throne Out

| Miami, FL, USA | Top

(The theater has four wheelchair spots in the back for those who cannot get out of their wheelchair. A wheelchair patron comes in. The seat listed on the ticket is for row H in the center. I assume that she is able to transfer out of her chair and guide herself to the row.)

Me: “Here we are. When you are seated, I will take–”

Customer: “Why is there a seat there?”

Me: “Excuse me?”

Customer: “I cannot get out of my wheelchair.”

Me: “Oh, well in that case, let me show you to the ADA seating area.”

Customer: “No! I don’t want to sit back there! I won’t be able to see back there!”

Me: “We can sometimes accommodate wheelchairs to the front–”

Customer: “No! That is too close. I want to be in the center of the theater! Remove the chair that is there and let me sit in the seat I purchased!”

Me: “But the seats are attached to the floor permanently. I can’t remove them.”

Customer: “This is discrimination!”

(The patron begins yelling obscenities at me. The House Manager comes to intervene.)

House manager: “Ma’am, I’m sorry. That is the only way to accommodate you.”

Customer: “This is unacceptable.”

(The patron begins to wheel herself back up the aisle, finds it difficult, gets up, and pushes the empty chair back into the lobby.)

Me: “I thought you couldn’t get out of your chair?”

Customer: “I can, but I don’t want to!”