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    She Crossed The Line

    | New England, USA | At The Checkout, Awesome Customers, Bad Behavior, Top

    (I am a customer at my regular hardware supply store, which most local contractors have accounts at. I’m standing in a large queue at the cash register with a few items for a job I’m working on. The customer in front of me seems annoyed and is asking many questions about a special light bulb for her house.)

    Cashier: “I’m sorry, from what you’ve told me, I don’t think that particular bulb will work with your fixture. However, the row of bulbs above where you got it will work!”

    Customer #1: *more annoyed* “So, I have to pick out another one? Can you at least show me?”

    Cashier: “I’m sorry, I can’t leave the register right now. But [employee's name] can help you.”

    (She points to her coworker twenty feet away in the lighting section. The customer begins heading there, but first asks…)

    Customer #1: “Will I have to stand in line again?”

    (The cashier and I look at each other and shrug, so we both wait out of courtesy. However, the customer is gone for quite awhile although the aisle she went to is very close, so the cashier decides to help me first. However, halfway through my transaction, Customer #1 comes back and goes straight to the front of the line.)

    Customer #1: “Excuse me! I believe I was first!”

    Cashier: “Oh! ma’am. I’m sorry. You were gone for a while, and he only had a few items and I thought-”

    Customer #1: “Whatever! Just ring me up!”

    (The cashier nervously looks at me and I nod that it’s okay for her to go first. By now, there are at least six people standing in the queue behind me. The cashier begins to ring her up.)

    Customer #1: “You know, that was really rude! You should all be more helpful here!”

    Me: “Ma’am, she was only doing her job. This is a small business and they are very courteous and helpful here.”

    Customer #1: *turns around to me* “I don’t care! They need to be more efficient and shouldn’t be so rude. I’m on my break. I don’t have time for this!”

    Me: “Ma’am, I’m a contractor, I lose money for every minute I am away from the worksite. Your time is no more valuable than anyone else, and [cashier's name] works very hard and is very good at her job.”

    Customer #1: “Wuh-well… I was only saying that so they know that they are wasting a customer’s time!”

    (A customer behind me interrupts her.)

    Customer #2: “Hey, lady! We’re all contractors. You are wasting our time and money!”

    (Everyone else in line verbally and visibly motions in agreement. The first customer finishes her transaction and quickly leaves, embarrassed. The cashier was so thankful she went and told the store manager who gave everyone in the queue a keychain flashlight for free. I love that store! Remember to support your local businesses!)

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    They Crossed A Line