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    | West Virginia, USA | Extra Stupid, Technology

    (At my ISP, we offer rental modems for wireless connections that come pre-encrypted with a 26 character long password. Many customers mistake zeros for O’s; I’m speaking to one such customer after correcting it for him.)

    Customer: “I just couldn’t figure it out. I tried several times, but it didn’t want to work.”

    Me: “Well, it looks like we found the problem. Just remember that there are no O’s in that password—only zeros.”

    Customer: “That’s gotta be it. I know the first time I tried it I used O’s, and then I tried circles. Guess I didn’t think to try zeros!”