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    Setting The Wrong Tone

    | Chattanooga, TN, USA | Technology

    Me: “Thanks for calling [copier company], can I help you?”

    Caller: “Yes, I’d like to order some toner for my copier.”

    Me: “Okay, is this for a black and white machine or a color machine?”

    Caller: “Well, the machine is kind of cream-colored…”