Service Worth Shouting About
Me: “Good morning, can I get [specialty drink]?”
Employee: *a little panicked* “I’m sorry miss, we are out of [important ingredient]…”
Me: “Oh… okay, let me look at the menu for a moment.”
(I step out of line while I look at the menu. A few minutes later I decide and join the end of the line.)
Employee: *when I reach the front* “Hi again, decided what you want?”
Me: “I’d love a hot chocolate.” *jokingly* “I assume you aren’t out of chocolate?”
Manager: “It’s on the house for not yelling at us. It’s a nice change.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.