Send In The Clowns, Part 2
Me: “Hi! I’m calling today looking for sponsorships for less fortunate children to attend the annual circus.”
Person: “Oh, that sounds wonderful.”
Me: “Would you like to sponsor a child this year?”
Person: “Will there be clowns?”
Me: “Yes, I believe there will be a few clowns.”
Person: “What kind?”
Me: “I’m… sorry?”
Person: “Are they the good ones?”
Me: “They are professionals, so I believe they will be quite good.”
Person “Do children like them?”
Me: “Yes…”
Person: *in a hushed voice* “I carry a picture of that scary clown in my pocket. I don’t like scary clowns.”
Me: “Scary clown?”
Person: “… from the movie. I bought it so I could have a picture of the scary clown. I have nightmares about it.”
Me: “Ummm… that’s horrible. I’m sorry for bringing up such an awful memory. I will just let you go, then.”
Person: “No, I want to help. Kids like that kind of thing. What do I have to do?”
Me: “Well, we will send you a sponsorship packet in the mail. It will have an invoice. You just have to send in payment.”
Person: “Will there be clowns?”
Me: “At the circus?”
Person: “No, I mean will you make sure that they don’t send any clowns in that paper?”
Me: “Yes, I will make sure that you do not get sent any clowns…”
(Ironically, I found out after hanging up that the sponsorship packet has a large picture of a clown on the envelope.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
