Self-Scanning And Self-Aware
(My fiancé and I are at the self-service checkout at the grocery store. We scan our one item, and we get an error message. I try again, but still get the same error message. An employee comes up to us to help out.)
Employee: “Can I help you?”
Me: “Yes, thank you! Every time I scan my item, I keep getting this error message.”
Employee: “Oh! You have to scan your store card.”
Me: “I will, but I can’t get past this error.”
Employee: “No, sorry, you have to scan your store card first.”
(The employee scans the store card, then our item, and it works.)
Me: “Thanks! I never would’ve figured that out!”
Fiancé: *to me* “They should put up a sign, or something.”
(The employee gestures to the TWO signs in front of us that explain all store cards need to be scanned first.)
Me: “Oh, my God! After years of not working in retail, I’ve turned into one of those customers.”
Employee: “Oh, it’s okay. You didn’t blame me for it, so you’re still a step ahead!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.