Self Overflowing Prophecies
Customer: “I’d like a large coffee.”
Me: “Okay, that’ll be $1.84. Would you like me to leave some room for cream?”
Customer: “Yes, please.”
(I bring her the coffee with a little bit of room at the top.)
Customer: “You didn’t fill my coffee all the way full!”
Me: “I’m sorry, ma’am. I thought you wanted some room for cream.”
Customer: “I do, but I don’t want you scamming me out of any coffee! If I pay $5 for a cup of coffee, I want my money’s worth!”
Me: “But, ma’am, I can’t fill the cup all the way to the top if you want to put cream in the coffee. It will spill over.”
Customer: “I don’t care; just fill it!”
(The customer goes around the corner, out of my view to the cream and sugar counter. She comes back 45 seconds later with a large coffee stain on the front of her shirt.)
Customer: “LOOK AT ME! YOU MADE ME GET COFFEE ALL OVER MYSELF!”
This story is part of the Customers-Are-Their-Own-Worst-Enemy roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
