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    Self-Diservice Checkout

    | Sheffield, UK | At The Checkout

    (A customer is getting frustrated at the self-checkout.)

    Customer: *shouting* “Miss! Miss!”

    Me: *with another customer* “One minute, please, I’m helping this lady right now.”

    Customer: *goes red in the face* “Miss!”

    Me: “Give me a minute, please. I’ll come to you next.”

    (The angry customer starts swearing and hitting the machine. The customer I am working with politely offers to wait while I go to the other customer. I apologize and go to the angry customer.)

    Me: “Can I help you?”

    Customer: “The stupid machine stopped working!”

    Me: “An item you have scanned isn’t on the metal bagging pad. Mind if I take a look?”

    Customer: *grunts*

    (I find that all but three items of a 30+ item shop has not been scanned. I explain the situation.)

    Customer: “Oh God, no! I can’t do all this again!”

    Me: “No problem! I’ll just put it all through for you.”

    Customer: “No! It won’t save me any money that way!”

    Me: “You don’t save any money with self-scan checkouts. I mean, you still pay for it all.”

    Customer: “This is stupid! I shouldn’t have to pay for it all if I’m doing your job for you!”