(I am a secretary at an eye clinic. A patient comes up to me to get a new appointment.)

Me: “So, this is your card with the date and time of the consultation.”

Patient: “Do I get a letter with this information?”

Me: “We just give out the cards. We have about 140 patients everyday. So, we can’t mail everyone a letter for their next appointment… sorry.”

Patient: “But then, how do I remember it?”

Me: “Well, you have your card now.”

Patient: “That’s not possible, because I’m going to throw this card away!”

Me: “Just please hang on to the card, and you’ll be fine.”

Patient: “Great. How am I supposed to remember the appointment when I’m throwing this away?”

Me: “Please just hang on to the card.”

Patient: “You’re no help at all. In case I forget my next appointment, it’s your fault!”