Selective Stealing
(I’m attending to a client that has her bag and other stuff on the counter, and has to fill out some forms.)
Me: “Do you mind if I attend to another client while you fill out the forms?”
Client #1: “Sure!”
(I call another client, and she has to fill out some forms as well, so I return to Client #1.)
Me: “All done. That will be €5.50.”
Client #1: “Where’s my money?”
Me: “I’m sorry, what?”
Client #1: “I had my money right here in the counter, and it’s gone!”
(We both look for the money, trying to figure out if it has fallen to the floor. Suddenly I look at [Client #2], and realize what has happened.)
Me: *to Client #2* “Ma’am, did you take the money that was on the counter?”
Client #2: *after a long pause* “Yes, I did.”
Client #1: “Why on earth would you do that?!”
Client #2: “Well, I didn’t know it was yours; I thought it was hers!” *points to me*
Me: “So that would make it okay?!”
Client #2: *happily* “Exactly!”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
